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What are the steps involved in the process of Retail Return
Insurance?
After you purchase Retail Return Insurance, AuthorCrossing will register your self-published
book as returnable. Once your book is listed as returnable, we will send you a verification
letter via U.S. mail showing that the book is returnable. This is your confirmation
that the service has been completed successfully and will be covered for one year.
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Are there any requirements for Retail Return Insurance?
Yes, you must also purchase retail distribution in order for this service to be
functional.
How long does it take before my book is returnable?
The timeframe takes anywhere from 3-8 weeks before your book is listed as returnable
in Ingram's system, depending on when you purchase the service and when your book
is first made available for purchase.
If you are in the waiting period between when
your have purchased the Retail Return Insurance and the time that it is listed as
returnable, we will honor the returnability if a retailer would like to place an
order directly through AuthorCrossing.
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How long does it take for my book to show up as returnable
in retailers' systems?
It depends on the type of retailer (online or brick-and-mortar), the retailer chain
(Borders, Barnes and Noble, etc.) and the individual store how quickly your book
will show up in their system as returnable. A standard time frame is anywhere from
30-60 business days.
What can I do if a retailer says my book is not listed as
returnable in their system?
If a retailer says that your book is not returnable in their system and you recently
had confirmation that your book is indeed returnable, you can reassure them that
your book is fully returnable through Ingram and if you have a copy of your book
on ipage®, you can show this as proof. However, if they are still unsure, supply
the retailer with our contact information and let them know they can order the book
directly through AuthorCrossing as returnable and we will be happy to talk to them regarding
the return status. Additionally, please contact us if a sufficient amount of time
has passed but the book is still not listed as returnable in a retailer's system
so that we can look into the problem further.
If it has been some time since you last had
confirmation about your book's return status, please contact us so that we can
verify that your book is indeed still listed as returnable.
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When should I renew my Retail Return Insurance?
We will send you an email reminder when it is time to renew, and you can track your
purchase date through your Author Account Panel. You can renew your Retail Return
Insurance at any time and it will add on another year to the expiration date, not
the date of renewal. Renew 2-3 months before your expiration date to avoid any gaps
in coverage.
What happens if I do not renew my Retail Return Insurance
before it expires?
If you do not renew your Retail Return Insurance before the one year time expires,
your book will no longer be returnable. You can still opt to add on the service
again, but you will have to wait the allotted time again (3-8 weeks) for your self-published
book to first be listed as returnable through Ingram, and then be listed as returnable
through other retail chains.
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Can I return books that I purchased and get a refund?
No, only retailers are eligible for the Retail Return Insurance policy.
How long does a retailer have to return my book after it
is purchased?
A retailer has 180 days from the time your book is delivered to their store to return
the book for a refund. Also, if your book's returns insurance expires within these
180 days, AuthorCrossing will still honor the returnability of the book for that item,
since it was returnable at the time of purchase.
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Will I be held financially responsible if a retailer returns
my book?
No, you are not financially responsible for returned books. If a retailer returns
your book, you will not be required to cover the cost of the returned books in any
way. Your royalty payments will not be affected, and you will not be forced to purchase
the books.
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Who is Ingram?
Ingram is the company we use as our distributor. Ingram is the largest wholesale
book distributor in the world, and therefore, almost all retailers use it as their
information source. Visit Ingram's Web site, www.ingrambook.com for more information.
What is ipage®?
ipage® is the name of Ingram's huge electronic database of information
through which retailers can obtain information about titles, supply status, and
price and can order books. There are more than four million titles listed through
ipage.
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