How can I track a package?
If you have already placed an order and would like to check the status of your package, you can track the package by returning to your receipt page. If you did not save your receipt page, you can return to it by clicking the link in your confirmation e-mail.
Is there anything else I should know about shipping and tracking?
Please review our shipping terms and conditions below for information on printing and shipping times:
As a Print-On-Demand publisher, your order will be printed specifically for you. Paperback books take about 2-3 days to print, and then they are shipped via UPS Ground from LaVergne, TN. (If an order is place from overseas, your book(s) will be printed and shipped from Milton Keynes, England.) We offer UPS Next Day and Second Day Air as shipping alternatives for an additional charge. When selecting the Next Day or the Second Day Air option, the books will ship after the designated print time. (Example, Second Day Air on a paperback book will arrive approximately five days after the order has been processed.
International orders, including orders to Alaska and Canada via USPS Media Mail, cannot be tracked or insured. Orders to Alaska or Hawaii via USPS Media Mail take approximately 2-4 weeks, unless otherwise specified. Orders to Canada depend on UPS Canada Ground Delivery Terms.
Due to the nature of our business, all orders are final and cannot be cancelled or changed. Titles are non-returnable. Please double-check all shipping/billing addresses, quantities and shipping options before submitting your order. For additional questions please contact our customer support team during normal business hours.
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